Terms of service

Terms of Service

Overview

Welcome to XOXO, HERSH! Throughout these terms, “we,” “us,” and “our” refer to XOXO, HERSH. We operate this online store and website, including all related information, products, and services, to provide you with a convenient shopping experience.

By visiting our website or purchasing from us, you agree to these Terms of Service. Please read them carefully before using our website.

1. Online Store Terms

By using this website, you confirm that you are legally able to enter into a binding agreement under applicable law. You agree not to use our products or website for any unlawful purpose or violate any applicable laws while using our services.

2. Products and Pricing

We make every effort to display our products, colors, designs, descriptions, and pricing as accurately as possible. However, colors and appearance may vary slightly depending on your screen, device, or the printing process.

All prices are listed in the currency displayed at checkout. We reserve the right to change product prices, descriptions, and availability at any time.

3. Made-to-Order Products

Many of our products are made to order through third-party production partners. Production begins after an order is submitted, and processing times may vary.

Because products are made specifically for each order, we generally do not accept returns or exchanges for buyer’s remorse, incorrect size or color selection, or changes of mind. This does not limit any rights you may have under applicable law or our Return and Refund Policy.

If your order arrives damaged, defective, misprinted, or incorrect, please contact us according to our Return and Refund Policy.

4. Orders and Payments

We reserve the right to refuse, limit, or cancel an order when necessary, including in cases of suspected fraud, unauthorized transactions, pricing errors, or product unavailability.

You agree to provide accurate and complete billing, shipping, and contact information when placing an order. Please review your information carefully before completing your purchase.

Payment must be completed through the payment methods offered at checkout.

5. Shipping and Delivery

Shipping and delivery estimates are provided for guidance and are not guaranteed delivery dates. Delays may occur due to production issues, carrier disruptions, weather, or other circumstances beyond our control.

We are not responsible for delays caused by shipping carriers or inaccurate shipping information supplied at checkout. We will make reasonable efforts to assist customers with order-related shipping concerns.

6. Third-Party Services

We work with third-party providers to produce, process, and deliver certain products. These providers may have their own terms and policies.

Although we make reasonable efforts to provide a positive shopping experience, we cannot guarantee uninterrupted services or control every aspect of third-party operations.

7. Intellectual Property

All original designs, artwork, branding, text, graphics, and other content created for XOXO, HERSH are owned by us or used with appropriate permission, unless otherwise stated.

You may not reproduce, distribute, modify, or use our content for commercial purposes without prior written permission, except where permitted by law.

8. Prohibited Uses

You agree not to use our website to engage in unlawful activity, violate the rights of others, submit fraudulent orders, distribute malicious software, or interfere with the security or operation of our website.

We reserve the right to restrict access to our services when we reasonably believe these terms have been violated.

9. Disclaimer and Limitation of Liability

Our website and services are provided on an “as available” basis to the extent permitted by law. We do not guarantee that the website will always be uninterrupted, secure, or error-free.

To the extent permitted by applicable law, XOXO, HERSH will not be liable for indirect, incidental, or consequential damages arising from the use of our website or products. Nothing in these terms excludes liability that cannot legally be excluded or limits rights that consumers have under applicable law.

10. Privacy

Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, and protect personal information.

11. Changes to These Terms

We may update these Terms of Service from time to time. Any changes will be posted on this page, and the updated terms will take effect when published unless otherwise stated.

Your continued use of our website after changes are posted constitutes acceptance of the updated terms, to the extent permitted by law.

12. Governing Law

These Terms of Service are governed by the laws applicable in the State of Maryland, United States, without regard to conflict-of-law principles. Any mandatory consumer protections that apply to you remain unaffected.